Freeze Membership
Use this when you need to temporarily pause training and plan to return.
- Include the reason for your freeze request.
- Select the date you want the freeze to begin.
- In the reason field, include your requested unfreeze date.
Membership Support
Freeze or Cancel Your Membership.
Use your Member Portal to submit a freeze or cancellation request. This page walks you through each step, from logging in to sending your request to the Tensho team.
Choose the Right Request
Freezing pauses your membership temporarily. Cancelling ends your membership after your request is reviewed and processed according to your agreement.
How to Submit Your Request
Follow these steps in the Member Portal. The same request form can be used to explain whether you are asking to freeze or cancel.
1
Click Member Portal
From the Tensho website, click the Member Portal button in the top navigation.
Website NavigationMember Portal
2
Log In to Your Account
Enter your email address and password. Choose the Member option before logging in.
Log In
3
Find Your Active Membership
On your profile page, scroll to the Memberships section. Find your current active membership and click Cancel.
Freeze request? Click the same Cancel button, then write that you are requesting a membership freeze in the reason box.
(M1) Unlimited MembershipCancel
4
Complete the Request Form
Write your cancellation or freeze reason, select your requested date, attach a document if needed, then click Send Message.
Add AttachmentSend Message
What Happens After You Send It?
Your request is sent to the Tensho team for review. Keep your request clear so staff can process it quickly.
1. Staff Review
We review your request, your selected date, and your membership agreement.
2. Follow-Up
If more information is needed, the team will contact you before processing the request.
3. Confirmation
Your freeze or cancellation is not complete until you receive confirmation from Tensho.
Need help with your portal?
Contact us if you cannot log in, cannot find your membership, or need help submitting your request.